Support

Our support is available to you during office hours Mon-Fri.
If necessary, customised agreements can also be provided.

Suggested solutions and a ticket system are available to you in our dedicated support portal.

Support assistance in the following areas:

Operation and use of the locking system software. Installation of server and client programs and for the operation of the locking system.

Configuration and creation of:
– Locks
– Users
– Access Authorizations
– Time Plans

Advice and control of network components

Setting up backups

Setting up our VPN offer with proxy

Do you need help with your computer?

Download and run TeamViewer Quick Support for remote access. Have your TeamViewer ID and password ready.

You can create an appointment request for remote support via the ticket system, click on “Help”.

Response time depends on availability and SLA.
Please note national holidays.

E-Mail Support: 48 ~ 96 h

Phone Support: Appointment

Remote Access: Appointment

Chat: –

E-Mail Support: < 48h

Phone Support: Office hours

Remote Access: Appointment

Chat: –

E-Mail Support: ~8h

Phone Support: Extended

Remote Access: 1 ~ 4h office hours

Chat: On request